Customer Service Representative Certification
“The concept of customer service isn’t dead. It’s just that it’s all too often ignored.”
360institute’s experts have designed the customer service representative certificate with the challenges, duties, and required skill sets of modern-day customer-related practices in mind. Learn the basics required to deal with customers in an office environment. Includes courses on grammar, telephone skills, customer service skills and simulations and introduction to the Microsoft Office suite.
Target careers include: Library Clerk, Receptionist, Information Clerk, Customer Service Representative.
This program includes printed study material which you should receive within 5 business days. Please wait for the material to arrive before you log into the online course to begin your studies.
Questions? See our FAQ guide.